Saakshi Nagpal

Archive for the tag “Happiness”

I am alive

Hie,

How is 2013 going so far?

Presently, anything that I am crossing by is ‘new’ for me. With frequently changing cities apart from weather differences, I am occupied with cleaning, packing, moving, unpacking and then starting again with cleaning process these. Checking out my old notes on my first computer, I got a treasure, hidden in this old computer hard disk from nearly a decade.

My dad gifted me a computer , the one with big and bulky  white screen covered behind a screen guard, big CPU which required a decent cooling system in the room keyboard  with big keys

The Neil Diamond Collection

The Neil Diamond Collection (Photo credit: Wikipedia)

producing music every time you touch them (ouch !! touch-me-not beauties) on my birthday. I was in my primary school and thus my play time was for limited hours every evening. Those days I recall my motto was to listen new songs, improve my verbal English, learn using computer and speed up typing.  I came up with the solution, to play English songs on computer, open a notepad and start typing as the song play.

Here are the lyrics from a beautiful song written by Neil Diamond perfect for a fresh start of a brand new year dedicate to a great life , enjoy !!

I am alive

I am alive

Take a walk

You can hardly breathe the air

Look around

It’s a hard life everywhere

People talk

But they never really care

On the street

There is a feeling of despair

But everyday

There is a brand new baby on

Everyday

There is a sun to keep you warm

Its alright, I am alive

Take of your life

What its got to give

I am alive

Everybody

Look here

I am alive

I am alive

So , what are you waiting for gear up your energies, raise your chin , smile a bit , wear  bring-it-on attitude and chant ‘I am alive’

Be happy , Stay Blessed

Happy 2013

Saakshi

One Moment … One Life

Hie ,

One lIfe

One lIfe

I always wonder how one text, one song, one mistake, one lie, one word, one truth, and one person could change your mood in one moment.

Strange but it happens this way.

I wonder how happiness starts with one word, one joke, one text, one phone call, one song, one hug, one kiss , one look … and stops with one mistake !!

I wonder why it’s just one moment that holds the power to get attached or get detached ?

Why just one moment to decide either to make it or break it ?

Too much dependency on emotions , matters of heart ..  😦

But that’s what makes us feel alive.  Moment by moment we fall in love with life.

We move ahead.

We take decisions.

We react and then anticipate.

We hold our faith.

We create pleasant and self favorable myths.

We love. We live . We die.

I wonder how many of you can give a big shout out with me

I am in love with life .. I am alive . . .each moment and every moment

Love,
Saakshi

To a healthier better me – My birthday resolutions

I am a big big girl, in this big big world, its (any issue) not a big big thing, come on bring it on to me..

Happy Birthday

Happy Birthday

Yeah , it’s my birthday week . he he he 🙂  I usually celebrate my birthday the whole week. So now that I have stepped on to the second quarter of my life , or to say I am crossing mid twenties/late twenties and rushing towards 30s  but instead of focusing on anti-ageing treatments to disguise my age , I am putting my energies to a very obvious thing that unfortunately I had been ignoring from long time.

Family, friends, long lost friends, colleagues, acquaintances, well wishers, everyone showed their immense love on my birthday. They wished me happiness, prosperity and good health. I have been saying this on my blogs over and over again, but yeh ! I am confessing even I have tendency to walk over it (bad bad girl). I am blessed I always get cooked ready to serve – excuses to put my health not on top priority.

Well, I’ll be honest; it’s not that I’m not capable of committing and following through – anything that I have decided for myself. I don’t bind myself with point to point resolutions, but it’s too easy to slip in my comfort zone crushing my all healthy thinking’s 😦 . I am going to experience a 360 degree turn soon in my life (keep guessing 😉 ) transitions have already started then why not fixing my health status.

Being a woman, I sincerely apologize; I am adding few more vanity (mind, body and soul) changes in my resolution cart.

Here I am  with my resolution cart :

  1. To take good care of my health

a)      Go for 30 min walk or meditation.

I love morning walks. I am sad I am not going for them due to all the stupid reasons I can think of. But from this morning, I am back in action.

b)      Will have proper 3 meals a day.

I am not going to try to have a proper diet, I can’t afford trying. I will do it.

c)      To have 6 hours of sleep a day.

I can see, people who know me smirking (and also those who can see the time of the post). I am an insomniac. This will be a fight but I want to win sleepily , else one day will come when I will be called as zombie . (Currently, they have termed as ghost)

d)     To take my medicines on time.

I am not that ill, that I have to take so many medicines daily. But whatever I need to take (multivitamins, calcium, iron tablets, pain killers etc etc) , I will have them on time. Already, placed a daily alarm.

e)      Start my day with lemon and honey in warm water.

Ya, ya I want to lose those stubborn inches. Do you know how bad it feels , when you have a Van Heusan dress in your wardrobe from last 11 months (price tag freshly enacted) and you try it every Saturday morning , just to say ‘I wish I could look better’ L

2. Do something that I love to.

I love to write. I love to dance. Writing and dancing is being in trance form for me. Need to come over my mood swings –  write/dance. Need to vent out my anger – write/dance. Need to express my happiness – write/dance. I know I am not regularly blogging but tweeting. I am trying to be active on blog again. Coming to dancing, what gratifies me – locked my room, dim lights , loud music dancing in front of mirror , just like that.

3. Crop the cribbings

I do sometimes crib, human tendency please don’t judge me. Thanks. Every day is a new day , every moment is a new moment, every situation is a new situation.. Face them , live them, embrace them. Life is a bed of roses but with some thorns. Once pinched by the thorn tip immediately turn to the softness of roses, don’t stay there and start cribbing the thorn , better to confine into the softness of roses.

4. Keep my wardrobe organized.

Don’t want to waste precious morning minutes in finding what to wear and then iron them , uff , I do need to fix this bad habit.

5. Not to say ‘I am busy’

There was a time, when friends always taunt me because I am always ‘busy’. Credits to last few weeks, I am actually busy (oops I said that , I am sorry).I am not liking this , feeling totally burn out. I am daily struggling to manage my just 24 hour day. The way I am moving with life (can’t dare to say growing with life) I feel I would never be free from schedule madness until I will be comfortable taking responsibility of ‘my time’. No one is going to beat me for declining meetings. Being busy is not cool !

So where does this list will leave me? I believe in results, I am sure I will be sticking to above mentioned resolutions (fingers crossed)

Life is short, though I wish to live 100 years. I want to make this life worth living every moment. No walking away from greatest life episodes. Not to miss any single moment to say thanks /sorry / love you. Do something that I am proud of , in my signature style.

Cheers, to a better , wiser, more organized, more energized, new freshen one more year older me … happie birthday 🙂

Thank you everyone, hugs and kisses. Stay Blessed

Saakshi

Resolving Conflicts

Just Imagine :

You’ve just arrived to your workstation which you share with a colleague, and it looks as if it’s going to be another frustrating day.

Your side of the office is neat as a pin and incredibly well organized. You take care not to talk loudly when you’re on the phone, so that you don’t disturb your office mate.

Your colleague, however, is the exact opposite. Empty cups and crushed biscuits wrappers litter his side of the office. He sometimes puts the music on while he’s working, which breaks your concentration. And hell breaks when he is chit chatting with others while you are on call.  Stationary items at your side of office are often misplaced, at times you dread yourself coming into the office every day, simply because you don’t like sharing your space with your colleague. He drives you crazy, and you often argue.

Can you recognize that there’s conflict between you two because the two of you have completely different working styles.

Let us try to understand this..

What’s Conflict?

It’s the difference of opinion with two or more people, real or perceived that is not resolved, worst if someone is getting aggressive.

All of us experience one or the other conflicts at work, personal life and even in Toastmasters. Members can have disagreements over programming, logistics, meeting styles and people.

Conflict is not always bad. When it is addressed and resolved, conflict often leads to positive changes, increased productivity, better decisions, innovation and bonding among people. Adversely, unresolved conflict can lead to poor productivity, low morale, distrust, and failure.

A leader must know how to handle conflict.  He/ She can choose to ignore it, complain about it, blame someone for it, or try to deal with it through hints and suggestions; or can be direct, clarify what is going on, and attempt to reach a resolution through common techniques like negotiation or compromise.

Conflict Resolution

Conflict resolution is what we do to identify and address conflict in a mature and respectful way.

Why there are conflicts?

Root cause of all conflict and complaints – unmet expectations. Unmet Expectations from others!

Lets us take a closer look when and where conflicts occur.

a)      Conflicting resources

ð  We all need access to certain resources –  office supplies, meeting rooms, scheduling conference calls via desk phones. There are n no of employees and limited resources , hence their needs can be at odds.

 b)      Conflicting Styles

ð  Everyone works differently according to  his/her individual need and personality. For instance some people love the thrill of getting things done at the last minute, while others need the structure of strict deadlines to perform. Whenever there is a difference in working style it may call a conflict.

 c)       Conflicting Perception

 All of us see the world through our own lens, and difference in perceptions of events cause conflict. For instance HR Work from Home policy. There will be employees happy with such a policy being strictly followed, whereas there may be few who are not that pleased. Their perception – why it bothers so much to HR when by any means the work is done. Office politics comes in this section.

d)      Conflicting Goals.

Sometimes we have conflicting goals in our work. We all work on projects which involve multiple stakeholders.  One of them may ensure the high quality service is top priority but another stakeholder may focus on regular project updates and statistics. It’s sometimes quite difficult to reconcile the two!

e)  Conflicting Pressures

We often have to depend on our colleagues to get our work done. However, what happens when you need a report from your colleague by noon, and he’s already preparing a different report for someone else by that same deadline?

f). Different Personal Values

ð   Imagine that your boss has just asked you to perform a task that conflicts with your ethical standards. Do you do as your boss asks, or do you refuse? If you refuse, will you lose your boss’s trust, or even your job? I hope this won’t be case with anyone here.

g)  Misunderstandings

 When rules and policies change at work and you don’t communicate that change clearly to your team, confusion and conflict can occur. Lack of or incomplete communication can lead to misunderstandings.

 Cost to individual

No points for guessing, conflicts are generally destructive in nature, with time, emotional and health costs. Conflicts with others results in stress, loss of confidence, unhappiness, hostility, withdrawal and even illness.

Cost to the organization

Research indicates that a typical manager loses 25% of the day responding to helpful conflict. This is time lost to creative, productive work.

Take a medium sized organization with 100 managers. Let’s assume average monthly salary per manager is Rs 80,000. With managers losing 25% of their time on conflict, the cost will be Rs20, 00,000

This only accounts for management time. The true cost will include higher employee time, higher staff turnover, missed opportunities, absenteeism, inefficiency, low morale and poor teamwork.

 How to resolve conflict

So how do you deal with conflict and complaints?

Do you become aggressive back when it becomes a matter of who “wins” or “loses” the argument?

Or do you use cunning and well thought through communication and interpersonal skills to get you through the other end with the outcome that you desired?

In any case if a conflict has taken place, being a leader you have to approach it.

Method 1 : Ignore it.

In some situations, the issue may not be important and it may be best to ignore it. Often, though, this method does not work. The conflict does not go away.

 It festers.

Method 2. Smooth it over.

 This method is appropriate when the issues are more important to the par­ties involved than they are to you and the team’s goals. This method preserves harmony and goodwill.

 It heals.

 Method 3  Force.

  A leader uses power to resolve differences. This method is best used when an emer­gency requires a quick decision. However, it usually results in “winners” and “losers,” and losers can be resentful.

 It wounds.

 Method 4. Compromise.

 Each party makes a major concession to arrive at a solution. Since both parties lose something, they may have less support for the compromise solution.

 It either unites or divides.

Method 5. Collaboration.

This is a good way to resolve conflict. Each side recognizes the other’s needs as legitimate and important and acknowledges their ability and expertise. They work together to arrive at an agreement that will resolve the conflict. When each party wins, they have greater commitment to the solution and no resentment or distrust

It spreads harmony.

Collaboration offers a framework that will result in a win-win situation. You can facilitate the collabo­ration process by following these seven steps:

  1. Find the root cause.

Once the issues have been determined, focus on solutions not blames.

  1. Allow all parties to speak

3. Encourage all parties to listen.

4. Identify areas of disagreement..

5. Identify areas of agreement. Once everyone has spoken, help them find and discuss areas they agree on, such as: Common goals, Interests and values

6. Search for solutions. Everyone

7. Reach a consensus, by, THE BRAINSTORMING METHOD

All ideas are written down as they are generated, without discussion or evaluation.

After the ideas are exhausted, team members return to the first item on the list and discuss it, evaluating its positive and negative aspects.

Eventually, the list is narrowed to the idea that best resolves the problem

Conflict Resolution

Conflict resolution is what we do to identify and address conflict in a mature and respectful way.

 

When it is handled well it can lead to

  • Improved relationships between those who were in conflict
  • Increased understanding for the different parties around a situation or topic
  • The identification and hopefully, the improvement of the processes that aren’t working

If conflict is not handled well.

if it is allowed to escalate , relationships , the team’s ability to function, the workplace , and the product or service produced will all suffer. So understanding how to handle conflict is vital to ensuring that you can be as effective as possible in the workplace.

Somebody told me, leadership is not just about managing people it’s more about managing people’s ego.

 This article was actually my speech as one of the projects required for ALB (Advance Leader Bronze) Certification by Toastmasters.

Stay Calm and Blessed,

Saakshi

Being Confident – My learning from Toastmasters.

Hie ,

How are summers going ?? 🙂 🙂

Last week , I completed my Competent Communicator along with  Competent Leader certification from Toastmaster manuals. Happy me 🙂 , I am just 9 month old with this programme .

Below is my project 10 from Competent Communicator manual : Inspire your audience.

My dear fellow toastmasters, I still remember my first speech. Those who have given their Icebreaker will be experiencing a sweet smile on their face and those who are still planning to give will experience goosebumps. Mine was a bit different. I thought I was dead sitting on the chair waiting for my turn. Fortunately or unfortunately mine was the first. I gave my first speech at Area Level Humorous speech competition representing our club at Adobe systems  

Before the competition, when I was bothering myself with the questions like ‘Can I do it?’ ‘ What I will do if I go blank?’ ‘Do I have the confidence, that I can make it?’ Our Mr President come to me , and ask to volunteer for Vice President  Public Relations role.

I was like uhh !! you can’t do this to me. I am the kind of person, who can work till late will never crib but interacting with entire organization and always being upfront to create a buzz ., this is just not me. I am the person who needs to be dragged to parties and then needs  some solitude to regenuate. I am not a social butterfly.  Now I am grateful , for the confidence Mr President has shown in me. 

From that day till today, the club meetings are like  weekly lessons. Thank you for all your support and guidance through the journey of learning till date. I can feel the brand new me J within me.

Lets think again, aren’t those questions scary ? Most of us , including myself try avoiding such questions b’coz deep down we have some or the other kind of fear of unknown. It can be driving, swimming, singing, dancing, public speaking or socializing.

I fear of social gatherings, no please don’t take me as an introvert or something it’s an area where I just don’t feel comfortable.. Comfortable of mass?? NO may be lack of confidence to communicate with the strangers at a personal level. I am well read , well travelled ,  enough to carry on any conversation except stock exchange and cricket !! But still … ahh !! I just can’t do that. I literally get cold feet.  Being socially inactive, my motivation was at a decline.

Finally I took charge of myself, coz , I was sick of this feeling, it was always a herculean task to approach someone and say “ hello , whats up , how u doing ? “ .  One fine day, there was a circular in my mailbox asking nominations for membership of an internationally recognized public speaking and leadership club. I at once nominated, without giving second thought or even looking at the cost. I nominated myself. I never had stage fear. In fact  I was the head girl of my school, a regular figure on stage not only b’coz  my mom can see me and hear me performing but b’coz I love the feeling of being here on the podium and addressing people. I can give a dynamite presentation to a big audience, but I go insanely awkward in groups and specially when I have to initiate any conversation, so I joined the club to exploit myself. Exploit b’coz in my heart I was confident that I can do it. As they say ‘no pain no gain’ my moto was ‘ if it doesn’t torture, then it doesn’t matter’.

The fact that here in Toastmasters, there is no one to judge you  or score you , here we all learn in a mutually supportive, positive learning and non threatening  environment. This means fewer chances of embarrassment and also a good opportunity to interact and socialize. Now the fear of public humiliation did the trick. Result, I am here , regained the lost self esteem projecting the much desired confidence .

This was my part of story. But one question has the power to either make it or break it – Do you believe you have confidence?

They say change is the only constant thing in life. I believe Change is other definition of life. With my year long journey with Toastmasters, now I accept that change is the only truth of life. To accept the eternal truth, one needs to have confidence and confidence in plenty. The confidence should be like a solid, which even when challenged will never backed down. The confidence should be your armor against all odds.

So, from where will we get this confidence? And when we find it , will this confidence remain with us ?

It’s a myth that confidence is a state of mind which is built by a constant thinking. The fact is confidence is within you, it’s in your heart; it’s in your belief.  Confidence creates a positive vibe around us and spreads too.  Don’t tell me you don’t try certain dance steps from Dance India Dance at home , don’t tell me you stop yourself singing in bathroom, don’t tell me  you  don’t try your hands at your favorite cuisine at home. No matter how absurd you may have performed it gives you a certain sense of happiness and satisfaction. A feeling of being ‘too good’.    

So, clearly you have the desire, take a step forward show confidence in yourself and just do it. Who knows the world around you may feel proud of you.

You love to dance, dance with your friends, feel the spotlight on you. You love to sing, then why in confines of your bathroom, don’t you think that echo ruins the melody? Call your buddies for Sunday brunch, have fun , someone may like the food and ask for tips!! Try it out

Find confidence in whatever you love to do to overcome the fears you always desire. It may not be easy because in reality, the world behaves in such a way that makes a vicious cycle revolving 360-degree without any clue. You may have fought with your fears and gave a shot but in the end, found yourself back to same place.  It must be very hard.

Most importantly, it is your confidence that tells your true worth no matter where you are and what you might be doing. Confidence is a treasure which boosts our  morale and helps in keeping us focused towards our dream despite of all odds.

And if you are thinking how to retain this confidence (I know it’s fragile) ,then have a TEAR in your eye.

Try , Enact, Analyse , Reform.

As I have been practicing this via Toastmasters, though I will be completing CC this afternoon , I don’t want to stop now. For me the fun and learning has just begun! so having said that I am confident that  I have inspired you enough to come forward and present your icebreaker , what you all need is just the CONFIDENCE and let it oozes out from your pores.

Let me know your take on this.

Keep Talking,

Saakshi

Life is what you make of it

Coffee bean on transparent background. Better ...

Coffee bean on transparent background. Better resolution version is to come. (Photo credit: Wikipedia)

Hie,

Got the following story in a mail, feel like sharing with you all. Indeed a big life lesson from a small simple incident.

Here it goes ….

A carrot, an egg, and a cup of coffee…You will never look at a cup of coffee the same way again.

A young woman went to her mother and told her about her life and how things were so hard for her. She did not know how she was going to make it and wanted to give up, She was tired of fighting and struggling. It seemed as one problem was solved, a new one arose.

Her mother took her to the kitchen. She filled three pots with water and placed each on a high fire. Soon the pots came to boil. In the first she placed carrots, in the second she placed eggs, and in the last she placed ground coffee beans. She let them sit and boil; without saying a word.

In about twenty minutes she turned off the burners. She fished the carrots out and placed them in a bowl. She pulled the eggs out and placed them in a bowl. Then she ladled the coffee out and placed it in a bowl. Turning to her daughter, she asked, ‘ Tell me what you see.’

‘Carrots, eggs, and coffee,’ she replied.

Her mother brought her closer and asked her to feel the carrots. She did and noted that they were soft. The mother then asked the daughter to take an egg and break it. After pulling off the shell, she observed the hard boiled egg.

Finally, the mother asked the daughter to sip the coffee. The daughter smiled as she tasted its rich aroma. The daughter then asked, ‘What does it mean, mother?’

Her mother explained that each of these objects had faced the same adversity: boiling water. Each reacted differently. The carrot went in strong, hard, and unrelenting. However, after being subjected to the boiling water, it softened and became weak. The egg had been fragile. Its thin outer shell had protected its liquid interior, but after sitting through the boiling water, its inside became hardened. The ground coffee beans were unique, however. After they were in the boiling water, they had changed the water.

‘Which are you?’ she asked her daughter. ‘When adversity knocks on your door, how do you respond? Are you a carrot, an egg or a coffee bean?

Think of this: Which am I? Am I the carrot that seems strong, but with pain and adversity do I wilt and become soft and lose my strength?

Am I the egg that starts with a malleable heart, but changes with the heat? Did I have a fluid spirit, but after a death, a breakup, a financial hardship or some other trial, have I become hardened and stiff? Does my shell look the same, but on the inside am I bitter and tough with a stiff spirit and hardened heart?

Or am I like the coffee bean? The bean actually changes the hot water, the very circumstance that brings the pain. When the water gets hot, it releases the fragrance and flavor. If you are like the bean, when things are at their worst, you get better and change the situation around you. When the hour is the darkest and trials are their greatest do you elevate yourself to another level? How do you handle adversity? Are you a carrot, an egg or a coffee bean?

May you have enough happiness to make you sweet, enough trials to make you strong, enough sorrow to keep you human and enough hope to make you happy.

The happiest of people don’t necessarily have the best of everything; they just make the most of everything that comes along their way. The brightest future will always be based on a forgotten past; you can’t go forward in life until you let go of your past failures and heartaches.

When you were born, you were crying and everyone around you was smiling.

Live your life so at the end, you’re the one who is smiling and everyone around you is crying.

May we all be COFFEE!

 

Keep the spirits high,

Saakshi

Customer Delight

Our organization’s Quality Policy which is displayed on our workstations right in front of our eyes says ,

We aim to be preferred global service provider for IT related services, by consistently delighting the customer and setting industry best practices.”

Yesterday was like any other day until I read our Quality Policy again. The word ‘customer delight’ caught my attention. And the immediate reaction was – when did anybody ever get up in the morning and think “Cool! A new day for upsetting customers”. Apart from the Devil himself, No body.

Hey  dreary warriors of service industry ,

 Like most of the companies our organization also uses the NPS – Net Promoter Score as the customer loyalty metric. I am working on 6 projects and yesterday for the month of March I received emails announcing that I had scored the perfect 10 in 4 of them, One customer gave me 8 (which was not too bad) but what me really mad was that I got a blank entry in one. I can understand that he was having a busy day , but so much so that he missed my NPS entry :

Customers awarding me 10 must be delighted. Customers giving me 8 must be satisfied and the blank entry, I would say they are not loyal.

Let us learn some dictionary meanings  

Satisfaction – the contentment one feels when one has fulfilled a desire, need, or expectation. 

 Delight is, to take great pleasure when your expectations are exceeded. 

 Loyalty is having the feelings of allegiance. 

These three simple words have a slightly different meaning, but all have a significant impact on the attitudes and behaviors of customers. Clearly, satisfaction is the minimal requirements to play – to truly develop a loyal or at least a return customer, one must go beyond satisfaction to delight.

When I was a little girl, I used to get upset whenever I had any fights with any of my friends. I would show tantrums and skip dinner. It was my dad who took me out for walks for soothing and yet wise words. Being an obedient daughter I used to listen to him carefully and absorb all that. In return he always delighted me with a candy bar. I never had expected that. Same is with our customers. Customer expectations are typically not very high. Give them 2G they are happy unless and until they know about 3G. Our job is to surprise them with what they were not even expecting. Now the question that arises is – how do we do that?

The NPS scores , the perfect 10s, respectable 8 and a blank entry  made me think about this golden rule , (on second thoughts, looking at the gold prices today) let me call it a Platinum rule.

 DAD 🙂  yes inspired from my DAD , my hero.

DAD stands for Discover Act and Delight.

Discover – Whenever you want to delight your customers you will have to first discover their expectations or needs. Only then will you be able to fulfill them or exceed them. Now how will you sense your customer’s expectations; clearly it is not an easy task. You should always strive to cultivate your dynamic sensors that will help you discover them clearly. Pay attention to your clients’, they give you various hints via mails, on phone calls.

If somehow it doesn’t work, then it is the time to change the shoes , be the customer of your own business. This will help you identify where your business is falling short on creating customer delight.

Do you serve your customers with an A* attitude? Or do you service them like YOU are doing them a favor?

Discover yourself.

Act – you got the customer’s expectations. It is time to act on it, not just to fulfill it but to exceed it. Service industry is a competitive world. You need customers to return with business. What you will do then? Give them options, that way it’s easy for customer to decide want they want and what they don’t rather than leaving them wandering.  Think what else you can provide them!

Promptness is a virtue.

Delight – Inform customers of your intent to evoke customer delight.  Asking help actually strengthens the bond, it does not weaken it. Make this message a part of your campaign from the very beginning. And when you achieve it make sure it is acknowledged. Customers may not know what exactly they want but they have a pretty good idea of what they like and dislike when confronted with it. 

 Take advantage of that.  You might learn something.

My dear warriors of the service industry, a bit of engagement, a bit of loyalty, a bit of consumer delight is all that we want.

To conclude let me quote a Poster which we see in our office everyday

It says

Customers are too good to lose, let’s make them (^ MORE THAN) happy.

 

 

PS : This is my toastmasters 7 th project , which I also delieverd in International Speech contest and won second position.

 

Regards,

Saakshi

The Expert Enough Manifesto


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Ladies manifesto


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The Passive Agressive Manifesto

 

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